Payment platform operator, OPay has assured its customers that the financial technology firm holds its customers in high regards and will do all it can to ensure their financial security even as it offers excellent service as trusted financial partners.
Speaking in the wake of complaints received from some customers on unauthorised debits on their accounts, Managing Director of OPay, Iniabasi Akpan said the management has attended to the complaints with the highest priority.
Akpan explains: “We have formally received complaints from some of our customers, who might have recently exposed their personal or confidential information, unsuspectingly to fraudsters. The customers, rightfully aggrieved, visited our head office to speak with the customer support team.
“Our management team has addressed these aggrieved customers, and we assure them we will treat their complaints with the highest priority. Accordingly, we have started working with law enforcement agencies to investigate this matter properly.”
In the statement issued from the company, Akpan further stated that OPay has consistently advocated the importance of customers keeping their personal information safe via its numerous channels.
He once more reminded customers not to share confidential information with other persons, stressing that customers should never share information such as PIN (Personal Identification Number), OTP (One-Time Password) and passwords with anyone.
“We want all our customers to know that OPay remains their trusted financial partner. Our platform has a robust and tested infrastructure to keep their funds safe and secured at all times, and no funds can be moved without confidential information such as passwords or OTP on our platform.
“We remain committed to providing our customers excellent service at all times,” he assured.